For senders

Sending a parcel in Nairobi

To send a parcel with Pinned, say where it's going to see the price, choose a size and speed, add the receiver and pay with M-Pesa — about two minutes, no account needed.

Price before anything else

Say where it's going and the price is on screen — before we ask who you are. The figure you pay is the one you saw.

Four ways to send

Pod to Pod, Pod to door, pickup to Pod, or pickup to door.

No account needed

A one-time code confirms it's you. Send often? Create an account to see your parcels and send again in one tap.

Services for you

Pod → Pod

Pod delivery

Drop your parcel at a Pinned Pod near you and your receiver collects it from a Pod near them, using a PIN we send by SMS.

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Pod → Door

Door delivery

Drop your parcel at a Pinned Pod and a rider takes it to your receiver's door, with live tracking from pickup to handover.

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Pickup → Pod or Door

Rider pickup

A Pinned rider collects the parcel from where you are and takes it to a Pod or straight to your receiver's door.

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Answers

Common questions

How do I send a parcel with Pinned?

Tap Send Now, say where it's going from and to, choose a size and speed, add the receiver and pay with M-Pesa. It takes about two minutes.

Do I need an account to send?

No. A one-time code confirms it's you. An account lets you see your parcels and send again in one tap.

What sizes can I send?

Small (under 2 kg — a phone or documents), Medium (under 7 kg — a laptop or shoebox), Large (under 20 kg — a microwave or 20 L jerry can) and X-large (20 kg and over — a chair or mini fridge).

How fast can it arrive?

Express within hours, Priority sooner today, Standard the same day, or Overnight by morning.

Can a rider collect from me?

Yes. Choose My location and a rider collects from you, then delivers to a Pod or to the receiver's door.

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Ready to send your first drop?

No account needed to start. Send your first parcel in under two minutes.

See how it works
Send Now