Questions about sending and receiving

Tap Send Now, say where it's going from and to, choose a size and speed, add the receiver and pay with M-Pesa. It takes about two minutes.

No. A one-time code confirms it's you. An account lets you see your parcels and send again in one tap.

Small (under 2 kg — a phone or documents), Medium (under 7 kg — a laptop or shoebox), Large (under 20 kg — a microwave or 20 L jerry can) and X-large (20 kg and over — a chair or mini fridge).

Express within hours, Priority sooner today, Standard the same day, or Overnight by morning.

Yes. Choose My location and a rider collects from you, then delivers to a Pod or to the receiver's door.

It is priced by route, size, speed and handling. The price shows as soon as you say where it's going — before you give us anything — and it's locked when you pay.

With M-Pesa. You get a prompt on your phone; enter your PIN and the parcel is booked.

The parcel stays booked and you can try paying again from its page.

Open the tracking link to see where your parcel is. If it's going to a Pod, use the PIN in the SMS to collect it.

Every parcel gets a free collection window. You can extend it or have it sent on from the tracking page.

When a business sends to you, your link lets you choose collection or door delivery.

Use the tracking link in the SMS, or enter the parcel code under Track a parcel.

You're told who is coming, and you see their name and photo on the tracker once they pick it up. Check it's them before handing over.

No. It goes only to the receiver and is never shown on the public tracker.

Create a business account, then Notify the customer for each parcel. Your customer chooses door delivery or collection.

You decide per parcel: the receiver pays now, pays on delivery, or your business covers it.

Yes, directly to your till, paybill, send money, Pochi or bank. The rider never handles the money.