Insights
Delivery in Nairobi, explained
Longer reading than a service page has room for: what a delivery costs and why, how a handover code keeps a parcel with its owner, where Pods go, and how Kenya's last mile arrived at boda bodas and apps.
Topic
Sending
How a parcel actually gets across Nairobi, what it costs, and what to do before you seal the box.
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How to send a parcel in Nairobi
Price first, then the four routes, then M-Pesa — and a few packing habits that save a lot of trouble.
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Sending a parcel without leaving where you are
Plenty of couriers collect from your door. What matters is what happens between the collection and the handover.
Topic
Receiving
Collection windows, handover codes, and why the parcel reaches the right person.
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Six phone calls, or two messages
An ordinary pick-and-drop runs on six phone calls, because nobody shares a source of truth. One link replaces most of them.
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What makes a handover safe
Courier work is critical infrastructure almost nobody studies for safety. A key at each step is what turns trust into record.
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What tracking tells you, and what it does not
Tracking answers four practical questions. It is a record of status, not a promise about arrival time.
Topic
Selling and delivering
For anyone who sells and then has to get the thing to the buyer.
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What causes friction between your online business and your customer
Out of ten enquiries, how many close? The questions that lose sales are about trust — and the last one is always delivery.
Topic
Pods and coverage
Where the Pods go, and how those places get chosen.
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How Pod locations get chosen
Coverage is what makes people pick a delivery service or drop it. Here is how the locations get chosen.
Topic
Delivery in Kenya
How last-mile delivery got here, and where it appears to be going.
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Why parcel lockers caught on
Amazon, UPS and DHL all built locker networks for the same reason — and the reason applies in Nairobi too.
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A short history of last-mile delivery in Kenya
From runners in 1848, through the P.O. Box, to boda bodas and apps — and the problem none of them solved.
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Vendors, parcel handlers and corporate accounts
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